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Digital transformation is the process of using digital technologies to create new - or modify existing - business processes, culture, and customer experiences to meet changing business and market requirements.
There are three essential components of a digital transformation: the overhaul of processes. the overhaul of operations, and. the overhaul of relationships with customers.
Digital transformation efforts rely on digital technology to convert customer insight into customer-centric products and services. This helps organizations to better engage customers - and gain even more value for the business. Digital transformation is often used to boost agility and operational efficiency.
Although IT will play an important role in driving digital transformation strategy, the work of implementing and adapting to the massive changes that go along with digital transformation falls to everyone. For this reason, digital transformation is a people issue.
Executives are digitally transforming three key areas of their enterprises:
customer experience, operational processes and business models. And each of these three pillars has three different elements that are changing. These nine elements form a set of building blocks for digital transformation.
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